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Ecobank Nigeria Graduate Program 2023

Ecobank Nigeria is a public limited liability company, was founded in 1985 as a bank holding company as part of a private sector initiative led by the Economic Community of West African States (ECOWAS) and the Federation of West African Chambers of Commerce and Industry.

A concept to establish a private, regional banking institution in West Africa was developed and pushed by the Federation of West African Chambers of Commerce. Ecopromotions S.A. was established in 1984. The initial investors of the company gathered seed money for feasibility studies and marketing campaigns that resulted in the establishment of ETI.

 

Applications are invited from interested and qualified candidates to apply for the Ecobank Nigeria Graduate Program 2023

Associate Programme 2023

Job Specifications:

  • Full Time
  • Required Qualification: OND – BA/BSC/HND
  • Location: Lagos | Nigeria
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Job Description:
  • Execute day-to-day operations functions with accuracy to deliver a timely end of day.
  • Enlighten customers on products and services, sell and ensure the onboarding process is seamless.
  • Drive improved customer experience and perception.

Key Responsibilities

  • Supervise all activities in Operations and ensure customer transaction requests are treated promptly, professionally, and with utmost care and confidentiality.
  • Ensure all customer transaction requests are properly documented and authorized in line with the Service Level Agreements (SLA).
  • Maintain a good knowledge of the banks products and services and respond to enquiries on same, and operational matters.
  • Ensure customer requests/complaints are captured on the customer management platform and prompt resolution provided.
  • Enlighten customers on new services, products promotions and cross-sell them.
  • Drive digital adoption by customers and collaborate with the business to meet goals but without compromising policies and processes.

Qualifications and Requirements:

  • 25 years or less
  • A minimum of 5 credits at O’levels including English and Mathematics
  • Ordinary National Diploma (OND) not less than lower credit.
  • Completion of 1 year internship.
  • Knowledge of Microsoft Office

Banking Officer – Senior Banking Officer

Job Specifications:

  • Full Time
  • Required Qualification: BA/BSC/HND
  • Location: Lagos | Nigeria
  • Join this WhatsApp group to receive a prompt job update. Click HERE

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Job Description:

  • Execute day-to-day operations functions with accuracy to deliver a timely end of day.
  • Manage back office or front office functions within banking services.
  • Execute day-to-day functions within your area of banking expertise with accuracy to deliver accurate and timely output.
  • Enlighten internal and external customers on requirements per time and function while staying focused on the overall goal.
  • Manage Operations, Risk or Sales with ease.
  • Drive improved customer experience and perception across board.

Job Context

  • Provide leadership, support, and direction at the unit level to ensure prompt and excellent service to customers.
  • Ensure compliance with policies and procedures and guide against fraud and irregularities.
  • Cross sell products and ensure the customer’s onboarding experience is seamless.
  • Ensure internal and external customers are attended to promptly while protecting the integrity of the banking process.
  • Drive attainment of budget figures and other non-numeric goals.

Key Responsibilities

  • Supervise all activities in Operations and ensure customer transaction requests are treated promptly, professionally, and with utmost care and confidentiality.
  • Supervise all activities and ensure internal and external requests are handled promptly, professionally, and with utmost care and confidentiality.
  • Ensure all requests are properly documented and delivered in line with the Service Level Agreements (SLA).
  • Maintain a good knowledge of the bank’s products and services, processes and regulations and respond to enquiries on same, and other matters as they may arise.
  • Enlighten customers on new services, products promotions and cross-sell them.
  • Drive digital adoption by customers and collaborate with the business to meet goals but without compromising policies and processes.
  • Build on existing standards and create new standards as may be required.
  • Drive the acquisition of new customers and retention of existing customers.
  • Drive an increase in average revenue per customer via innovation

Qualifications and Requirements:

  • First Degree in any discipline (1st or 2nd class only)
  • Specialized Knowledge: 4 -10 years’ experience in any field of banking.
  • Knowledge of Microsoft Office and digitally Savvy

Skills, Capabilities & Personal Attributes

  • Written and verbal communication skills.
  • Time-management skills.
  • Teamwork skills
  • Good Analytics & Problem-solving skills
  • Results oriented and driven.
  • Leadership skills.

Method of Application

Qualified and Interested candidates should Apply by Clicking the Button below.

 

Deadline: December 8, 2023

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